Manuel Buser

|

Building AI systems that go beyond the demo phase. Production-grade, at enterprise scale.

Career Journey

Experience & Education

From banking to AI engineering. Building intelligent systems that bridge technical innovation with real-world business impact.

Work Experience

Conversational AI / DevOps Engineer

Now

Helvetia Versicherungen Schweiz

August 2025 - Present (7 months)

Basel, Switzerland (Hybrid)

Building enterprise voice AI agents on Parloa handling 500K+ calls/year, with cloud-native backends on OpenShift.

Data Scientist

Team Customer & Partner Data at Helvetia

October 2023 - July 2025

Basel, Switzerland

Owned data quality for core systems; built dashboards, address verification, and customer-deduplication automation.

Consultant Outbound / Intern

BLKB

December 2018 - September 2023

Liestal, Switzerland

Banking and client consulting roles that gave me a strong business foundation. I still rely on it in IT to always understand the business side.

Education

M.Sc. Computer Science (Machine Intelligence)

Now

University of Basel, Department of Mathematics and Computer Science

September 2024 - Present

Basel, Switzerland

M.Sc. with a Machine Intelligence specialization, focused on deep learning, ML, and applied AI research.

BSc Business Information Technology (Software Engineering Leadership)

FHNW, University of Applied Sciences and Arts Northwestern Switzerland

September 2021 - August 2024

Basel, Switzerland

BSc in Business Information Technology with a Software Engineering Leadership specialization. Graduated top of class with the 2024 Diploma Award.